Refund & Shipping

This page explains how Bunny & Bear Resells posts orders within the UK and how returns and refunds work. These pages describe the shop’s practices and do not reduce any of your statutory consumer rights.

1. Where we ship

We currently ship to addresses within the United Kingdom. If you are outside the UK, please contact us before ordering at luke.p.langley3@gmail.com so we can check whether we can help.

2. Dispatch times

Orders are hand-packed and posted within a target of 3 to 10 business days. This is a dispatch aim, not a guaranteed delivery date, and it may take a little longer at busy times. You will receive an order confirmation, and updates where we can provide them.

3. Tracked delivery

Orders over £40 are sent with tracked delivery so you and we can follow the parcel. For smaller orders a standard service may be used. Where tracking is available we will share the details so you can check on your parcel.

4. Delivery address

Please enter your delivery address carefully at checkout. We are not able to take responsibility for parcels delayed, lost or mis-delivered because of an incorrect or incomplete address supplied by the customer. If you spot a mistake, contact us straight away at luke.p.langley3@gmail.com and we will do our best to correct it before dispatch.

5. If there is a delivery problem

If a parcel is delayed, appears lost, or arrives damaged, please contact us at luke.p.langley3@gmail.com with your order details. We will help you check the tracking and work with the delivery service to put things right where we can.

6. Cancellation and returns

Where the UK right to cancel applies to your order, you may request to cancel or return an item within 14 days of receiving it. To do so, please email luke.p.langley3@gmail.com with your order details. Items should be returned unused and in the condition described in the listing, with any tags still attached where sold as new with tags.

7. Refund timing

Once we receive and inspect a returned item, we will process the refund without undue delay and, in the normal course, back to your original payment method. We will let you know if there is any issue with the returned item before issuing the refund.

8. Your consumer rights

Nothing in this page is intended to reduce your statutory rights under UK consumer law, including rights relating to faulty or not-as-described goods. If an item is faulty or not as described, please contact us and we will work with you to resolve it.

9. Contact

For any shipping, return or refund query, please contact luke.p.langley3@gmail.com.